Arvada Computer Repair FAQ’s

If you do not see your question listed below, please call us and we will answer any question you have. Thanks for considering Mobile Computer Specialists for your computer needs.

Q: Do you really do a free diagnostic? How do you make money?

A: Yes, we believe you do not need to pay someone to be told your computer is broken. You KNOW its broken. What the questions are…. how much to fix it, how long will the repair take? And is it worth it? We answer all those questions for you free of charge. And because we save you up to $200 on a diagnostic, it makes it much more affordable to get the repair done. And we have a customer for life.

Q: Can you save all my files, pictures, music?

A: Yes, in most situations we can save your files, although some data recovery jobs are easier than others. We will analyze at the problem and advise you of your options during the diagnostic.

Q: Do I need all of my original software? I lost mine: do I have to pay for them again?

A: No, in most cases we do not need any original operating system software. We reload the system, if needed, with master updated software and use your product key to activate. Any other software programs you are using, such as Microsoft Office, will need to be provided.

Q: How long will my computer be down? Do you fix it at my location?

A: What is wrong with your system will determine whether or not it can be fixed on location or if it will be more cost effective to have it repaired at our shop. In the event that we need to do a shop repair, your computer is usually repaired and returned to you within 24 to 48 hours. We realize how important your computer is, and we do our best to get you back up and running as soon as possible.

Q: How soon can I get my free diagnostic?

A: Most appointments can be made within a 24 to 48 hour period. Emergency appointments can be made as well.

Q: Microsoft Vista vs Windows 7. How do I choose which is best?

A: The specialists at MCS can help you decide which is best for you. Our experts can optimize any operating system to perform the way you need it to. Our completed systems are not loaded with trial software and programs that slow down the performance. Your new or refurbished computer will be clean and simple to use.

Q: What is the average cost of a repair?

A: After we perform diagnostics on your computer, we can provide you with an exact quote. In most cases, average software repairs will start at $75. Hardware issues will vary depending on age, make and model.

Q: What is the best antivirus program? And how much should I pay for one?

A: Mobile Computer Specialists recommends Avast Antivirus Free Home Edition. This program is not only free, but has proven to be one of the best protection programs available. Click the Antivirus link to be taken to their website. Every MCS system is loaded with Avast and a few other anti-spyware programs to keep your system as safe as possible.